Refund policy

Every Ember and Laurel item is made to order, just for you. Because of that, we are not able to accept returns or exchanges for change of mind, wrong size, or color selection. Please check the size details on each product page before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, misprinted, defective, or is not what you ordered, contact us within 14 days of delivery at emberandlaurelco@gmail.com. Please include your order number and a photo of the issue. We will make it right with a replacement or a refund.

Personalized items

Personalized items are made exactly as entered at checkout or as approved in your proof. Please double-check names, dates, and spelling before ordering. We cannot replace items with errors that were in the information provided to us.

Cancellations

Orders can be canceled for a full refund only before production begins. Please contact us as soon as possible if you need to cancel.

Lost or delayed packages

Once a package is handed to the carrier, delivery times are outside our control. If your tracking shows a problem, reach out and we will help you contact the carrier.